Platform Operations Specialist (Digibank) di Monroe Consulting Group

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of growing digital banking company in Indonesia to onboard a highly specialist Platform Operations Specialist to oversee the digital platforms and services. This job is based in Jakarta, Indonesia.Job Descriptions:Supervise the day-to-day functions of digital banking systems, which encompass online banking interfaces, mobile applications, and other digital amenities.Formulate and implement plans to respond to incidents swiftly, mitigating disruptions, outages, or security issues to minimize the impact on customer interactions.Ensure strict adherence to security protocols and compliance with industry standards on the digital platforms to protect customer data and privacy.Continuously assess platform performance, identify bottlenecks, and institute enhancements to improve speed, reliability, and responsiveness.Cultivate and manage associations with technology vendors and service providers, ensuring compliance with service level agreements and deliverables.Project and manage capacity requirements for digital platforms to accommodate growth and customer needs.Deploy automated processes and tools to enhance operational efficiency and diminish manual interventions.Supervise changes and updates to digital platforms, guaranteeing proper testing, communication, and minimal customer disruption.Develop and sustain comprehensive disaster recovery plans to fortify platform resilience in unforeseen circumstances.Job Requirements:Hold a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.Possess a minimum of 2 years of experience in IT operations and the management of digital platforms.Demonstrate a robust understanding of digital platform technologies, system architecture, and IT operations.Exhibit familiarity with cybersecurity principles and hands-on experience in securing digital platforms.Have comprehension of banking industry regulations and compliance prerequisites relevant to digital banking operations.Showcase excellent problem-solving skills to tackle intricate operational challenges.