Want to be a part of our team? Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.Working at NTTKey Roles and ResponsibilitiesTake ownership of tasks through completion within set timelinesEnsure service delivered to clients in accordance to defined SLAs.Prepare activity document, weekly, bi-weekly, monthly and quarterly report.Perform firewall device configuration and troubleshooting.Provides post analysis after incidents.Makes recommendations on technical or non-technical improvements.Provides guidance and sharing session to Internal or External parties.Knowledge, Skills, and AttributesAble to work under high pressure environment.Able to work in 24X7 shift structure based on defined roster.Demonstrates ability to interact with a variety of stakeholders.Excellent attention to detail and client focused.Strong and effective verbal and written communication skillsHave security mind, knowing behavior and process of secure communication.Academic Qualifications and CertificationsCCNP Security certified or equivalent (NSE7, PCNSE, CCSE)CEH/OSCP or any other penetration certification is a plusRequired Experience3-5 years experience in Network security technology especially firewall (Fortinet, PaloAlto, CiscoASA, Checkpoint)Analyzing logs and debug files generated by network/security appliances.Other plus point:Experience in penetration testing activitiesExperience in managing a team.What will make you a good fit for the role? Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category