Job Title: Front Desk Manager
Company: Marriott International
Location: Sthala a Tribute Portfolio Hotel
Job Summary:
The Front Desk Manager directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Key Responsibilities:
- Maintaining Guest Services and Front Desk Goals:
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Supporting Management of Front Desk Team:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Ensuring Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Observes service behaviors of employees and provides feedback to individuals.
- Managing Projects and Policies:
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Supporting Human Resource Activities:
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Additional Responsibilities:
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
About Marriott International:
Marriott International is a global hospitality leader with a portfolio of 30 brands and over 7,000 properties in 131 countries. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.
About Tribute Portfolio:
Tribute Portfolio is a family of independent hotels that are united by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. We are a community of like-minded hotels that are committed to staying true to our own character and connecting with our surrounding communities.
Gaji Marriott
Untuk posisi Duty Manager di Marriott gajinya sesuai dengan peraturan perusahaan yang mengacu pada Jabatan, Grade karyawan yang bersangkutan. Negosiasikan gaji Marriott sesuai dengan kemampuan anda. Semoga sukses.