Loker DoubleTree by Hilton Hotel Jakarta – Diponegoro. Description
The Hilton portfolio of hotels is comprised of 19 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites and Hilton Grand Vacations. In Asia Pacific, the company has over 300 trading hotels and nearly 500 under development.
Summary:
To efficiently manage the day to day and short-term Hotel operation especially the Front Office Department. Planning, delegating and providing leadership for the department. Responsible for the overall operation of the hotel during the Operational hours, and to efficiently coordinate the operation and administration of the related department and provide leadership at the Operational Team during the night with limited team members
Arrival:Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in.
Welcome guest’s and creating rapport upon arrival to ensure guests feel “at-home”
Stay:Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.To pay special attention and take in to consideration VIP preferences, requirements and needs.Deals with guests problems and issues in a prompt and hospitable manner, ensuring that they are resolved to the guests satisfaction and that all guests leave happy with their stay.
Departure:Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.
Ensures that guests have enjoyed their stay and deals with any issues to resolve them before the guest departs.
Standards:Ensuring consistency of standards throughout the operation by adhering to DoubleTree by Hilton brand standards.
Leadership:Leading the Guest Relations division, monitoring performance, provides guidance and make decisions.
Responsibilities/Scope:
People:Lead, Supports and motivates Front Office Team Members by Living the Value, leading by example and employing competent and consistent management practices.
Takes responsibility of the entire hotel as the Manager on Duty in the absence of all other managers and the General Manager in the night time.
Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required
Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Indonesian Labor Law and HR guidelines. Distributes appropriate discipline when and where required.
Conduct 1:1 meetings if needed, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the DoubleTree by Hilton standards.
Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
Customer:Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Officer for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.Liaises with Sales, Reservations team to handle corporate.Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.Allocates rooms in accordance to the guest’s reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.Ensures that guest’s profiles and information is input in to the Police Report system in a timely and accurate way.
Quality:Prepares the room and rate discrepancy report on a nightly basis, ensuring that the room occupancy, rate and packages are correct, and taking corrective action where necessary.
Prepares the night clerk summary on a nightly basis, completing the room, rate, revenue, market segment, and competitor information, and distributing it on a daily basis.
Prepares the daily info sheet each morning, including the results from the previous night, forecast for the day, F&B promotional information, meetings, and VIP arrivals and departures.
Ensuring that all postings are done prior to closing the night and running the audit.
Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International.
Is up to date with information on Safety and securities, facilities, attractions, places of interest, sights and activities in and around Jakarta.
Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
Ensures that the Assistant Front Office Manager and Front Office Manager is kept aware and up to date of operational issues.
Ensures that the night functions of the front desk are completed. Including but not limited to trace report, credit limit check, online back-up, and allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.
Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.
Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.
Ensures that at the front office section is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked.
Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.
Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.
Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Front Office Manager and General Manager, is a part of the Emergency Response Team and takes action accordingly.
Profit:Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
Maintains safety deposit boxes, ensuring that guests valuables are safe and secure at all times.
Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.
Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.
Manages costs effectively by minimizing and controlling expenses.
Manages and approves rebates, refunds and discounts where applicable.
Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to DoubleTree by Hilton Brand Standards.
Other:To undertake any other reasonable task or request as directed by the management.
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
Requirements
The Hilton portfolio of hotels is comprised of 19 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites and Hilton Grand Vacations. In Asia Pacific, the company has over 300 trading hotels and nearly 500 under development.
Summary:
To efficiently manage the day to day and short-term Hotel operation especially the Front Office Department. Planning, delegating and providing leadership for the department. Responsible for the overall operation of the hotel during the Operational hours, and to efficiently coordinate the operation and administration of the related department and provide leadership at the Operational Team during the night with limited team members
Arrival:Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in.
Welcome guest’s and creating rapport upon arrival to ensure guests feel “at-home”
Stay:Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.To pay special attention and take in to consideration VIP preferences, requirements and needs.Deals with guests problems and issues in a prompt and hospitable manner, ensuring that they are resolved to the guests satisfaction and that all guests leave happy with their stay.
Departure:Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.
Ensures that guests have enjoyed their stay and deals with any issues to resolve them before the guest departs.
Standards:Ensuring consistency of standards throughout the operation by adhering to DoubleTree by Hilton brand standards.
Leadership:Leading the Guest Relations division, monitoring performance, provides guidance and make decisions.
Responsibilities/Scope:
People:Lead, Supports and motivates Front Office Team Members by Living the Value, leading by example and employing competent and consistent management practices.
Takes responsibility of the entire hotel as the Manager on Duty in the absence of all other managers and the General Manager in the night time.
Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required
Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Indonesian Labor Law and HR guidelines. Distributes appropriate discipline when and where required.
Conduct 1:1 meetings if needed, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the DoubleTree by Hilton standards.
Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
Customer:Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Officer for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.Liaises with Sales, Reservations team to handle corporate.Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.Allocates rooms in accordance to the guest’s reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.Ensures that guest’s profiles and information is input in to the Police Report system in a timely and accurate way.
Quality:Prepares the room and rate discrepancy report on a nightly basis, ensuring that the room occupancy, rate and packages are correct, and taking corrective action where necessary.
Prepares the night clerk summary on a nightly basis, completing the room, rate, revenue, market segment, and competitor information, and distributing it on a daily basis.
Prepares the daily info sheet each morning, including the results from the previous night, forecast for the day, F&B promotional information, meetings, and VIP arrivals and departures.
Ensuring that all postings are done prior to closing the night and running the audit.
Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International.
Is up to date with information on Safety and securities, facilities, attractions, places of interest, sights and activities in and around Jakarta.
Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
Ensures that the Assistant Front Office Manager and Front Office Manager is kept aware and up to date of operational issues.
Ensures that the night functions of the front desk are completed. Including but not limited to trace report, credit limit check, online back-up, and allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.
Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.
Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.
Ensures that at the front office section is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked.
Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.
Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.
Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Front Office Manager and General Manager, is a part of the Emergency Response Team and takes action accordingly.
Profit:Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
Maintains safety deposit boxes, ensuring that guests valuables are safe and secure at all times.
Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.
Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.
Manages costs effectively by minimizing and controlling expenses.
Manages and approves rebates, refunds and discounts where applicable.
Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to DoubleTree by Hilton Brand Standards.
Other:To undertake any other reasonable task or request as directed by the management.
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
Source: Hospitality Online
Gaji DoubleTree by Hilton Hotel Jakarta – Diponegoro
Untuk posisi Duty Manager di DoubleTree by Hilton Hotel Jakarta – Diponegoro gajinya sesuai dengan peraturan perusahaan yang mengacu pada Jabatan, Grade karyawan yang bersangkutan. Negosiasikan gaji DoubleTree by Hilton Hotel Jakarta – Diponegoro sesuai dengan kemampuan anda. Semoga sukses.