Spa Operations Coordinator
Join our team at the Autograph Collection as a Spa Operations Coordinator and be part of a dynamic and innovative group of professionals who are passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.
About the Role
This is an exciting opportunity to work in a fast-paced and dynamic environment, assisting with the supervision and coordination of spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.
Key Responsibilities
- Assist in the management of spa operations and budgets, ensuring all employees have the proper supplies, equipment and uniforms.
- Comprehend budgets, operating statements and payroll progress reports to assist in the financial management of the department.
- Manage supplies and equipment inventories within budget.
- Maintain cleanliness of spa and related areas and equipment.
- Ensure employees understand expectations and parameters.
- Bring issues to the attention of the department manager and Human Resources as necessary.
Customer Service Focus
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strive to improve service performance.
About the Autograph Collection
The Autograph Collection is a growing portfolio of four and five-star independent hotels, each offering unique and memorable experiences for our guests.
We are committed to non-discrimination on any protected basis, and we strive to create a diverse and inclusive work environment.
Join our team and become part of a global community of professionals who are passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.
Gaji Marriott International
Untuk posisi Assistant Spa Manager di Marriott International gajinya sesuai dengan peraturan perusahaan yang mengacu pada Jabatan, Grade karyawan yang bersangkutan. Negosiasikan gaji Marriott International sesuai dengan kemampuan anda. Semoga sukses.